Privacy Policy

1. Introduction

jljl9 ("jljl9," "we," "us," or "our") operates the online gaming platform accessible at jljl9.one and its associated mobile application (collectively, the "Platform"). We are committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access or use the jljl9 Platform.

This Privacy Policy describes the types of personal data we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you as a data subject under Philippine law. This Policy applies to all personal data collected through the jljl9 Platform, including data collected during account registration, gameplay, payment processing, and customer support interactions.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Personal Data We Collect

jljl9 collects the following categories of personal data from players and users of the Platform:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming compliance or regulatory purposes.

3. How We Collect Your Data

jljl9 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank; fraud prevention data from security service providers.
• Regulatory Sources: Data received from PAGCOR or other regulatory authorities in connection with licensing compliance, self-exclusion registers, or investigations.

4. How We Use Your Personal Data

jljl9 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jljl9 player account, including authentication and security.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the jljl9 Platform.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations.
• Payment Processing: To process financial transactions in Philippine Peso (₱) through your chosen payment method.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming behavior, enforce self-exclusion requests, and provide responsible gaming tools and interventions where appropriate.
• Customer Support: To respond to your inquiries, complaints, and support requests.
• Legal Compliance: To comply with applicable Philippine laws, regulatory requirements, and court orders .
• Platform Improvement: To analyze usage patterns and improve the performance, features, and user experience of the jljl9 Platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about jljl9, subject to your communication preferences and applicable opt-out rights.

5. Legal Basis for Processing

jljl9 processes your personal data on the following legal bases under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, gaming regulations, and tax obligations.
• Legitimate Interests: Processing is necessary for jljl9's legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.
• Consent: Where required by law, jljl9 will obtain your explicit consent before processing your personal data for specific purposes, such as certain marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

jljl9 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged by jljl9 to verify your identity and comply with regulatory requirements.
• Fraud Prevention & Security Providers: Third-party security and fraud detection services used to protect the integrity of the jljl9 Platform and its players.
• Regulatory Authorities: PAGCOR and other Philippine government agencies or law enforcement authorities, where disclosure is required by law, court order, or regulatory directive.
• Technology Service Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Professional Advisors: Legal counsel, auditors, and other professional advisors, where necessary for the conduct of jljl9's business operations.

All third parties with whom jljl9 shares personal data are required to handle such data in accordance with applicable Philippine data privacy laws and are prohibited from using your data for any purpose other than those specified by jljl9.

7. Data Retention

jljl9 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data associated with active jljl9 accounts is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, jljl9 retains personal data for a minimum of five (5) years to comply with anti-money laundering regulations, gaming regulations, and other applicable Philippine legal requirements.
• Financial Records: Transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable Philippine financial regulations.
• Marketing Data: Data used solely for marketing purposes is retained until you withdraw your consent or opt out of marketing communications, after which it is deleted or anonymized within a reasonable period.

Upon expiry of the applicable retention period, jljl9 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8. Data Security

jljl9 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jljl9 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting personal data access to authorized jljl9 personnel on a need-to-know basis.
• Regular security assessments, vulnerability testing, and penetration testing of the Platform infrastructure.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with the requirements of the National Privacy Commission of the Philippines.

9. Cookies & Tracking Technologies

jljl9 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the jljl9 website. We use the following types of cookies:

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jljl9 Platform. jljl9 does not use cookies to track your activity on third-party websites unrelated to the Platform.

10. Your Data Privacy Rights

Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by jljl9:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed by jljl9, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data jljl9 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by jljl9.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jljl9's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the jljl9 support team. We will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with applicable Philippine law.

11. Minors and Age Restriction

The jljl9 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations applicable to casino-style online gaming. jljl9 does not knowingly collect personal data from individuals under the age of 21.

If jljl9 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the jljl9 Platform, please contact our support team immediately.

12. Changes to This Privacy Policy

jljl9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, jljl9 will notify registered players via the email address associated with their account and/or by posting a prominent notice on the Platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jljl9 Platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how jljl9 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jljl9, please contact our Data Privacy team:

• Email: [email protected]
• Support: Visit our FAQ page for answers to common questions about your account and data.

For responsible gaming concerns, self-exclusion requests, or age verification queries, please visit our Responsible Gaming page.

For general account and platform support, you may also reach our team via the contact details listed on the About Us page.